At UNIVERSAL STANDARD, we believe in creating a wardrobe that fits seamlessly into your life—just as our returns process should fit seamlessly into your experience. We stand behind the quality of our premium essentials, from our Best-Selling Denim to our Foundation Layering Tops, and want you to feel completely confident in your purchases.

If an item doesn’t meet your expectations, we’re here to help with a straightforward, thoughtful returns and exchanges process.

Key Details at a Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
  • Refund Method: Refunds are issued to the original payment method.
  • Processing Time: Refunds are processed within 5–10 business days after we receive and inspect your return.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the item is defective or incorrect.

Our Return & Exchange Process

1 Initiate Your Return or Exchange

Within 15 days of receiving your order, please contact our customer service team at [email protected] with your order number and the items you wish to return or exchange. You may use the template below to ensure we have all necessary information.

2 Prepare Your Package

Please ensure all items are in their original, saleable condition: unworn, unwashed, with all tags attached, and in the original packaging. This is especially important for our Denim Clothing, Blazers, and Liquid Jersey Dresses to maintain their premium quality.

3 Ship Your Return

Once your return is authorized, you will receive a return authorization number and shipping instructions. Please include the authorization number inside your package. We recommend using a trackable shipping service and retaining your proof of postage.

Note: We are not responsible for items lost in transit without tracking.

4 Inspection & Processing

Once received at our facility (typically within 10–15 business days for standard returns), our team will inspect the items. Upon approval, your refund or exchange will be processed.

Return & Exchange Request Template

To streamline your request, please copy and paste the template below into an email to [email protected] and fill in the relevant details.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear UNIVERSAL STANDARD Customer Service Team, I would like to request a return/exchange for my recent order. Order Number: [Please insert your order number] Name: [Your Full Name] Email Address: [Email associated with the order] Items to Return/Exchange: – Item 1: [Product Name, e.g., “Foundation Layering Top”] Size: [Size] Color: [Color] Reason: [e.g., Size exchange, change of mind, etc.] – Item 2: [Product Name, if applicable] Size: [Size] Color: [Color] Reason: [Reason] Preferred Resolution: [ ] Refund to original payment method [ ] Exchange for [Product Name and Size/Color if known] I confirm that the items are unworn, unwashed, with original tags attached, and in original packaging. Please provide the return authorization number and any further instructions. Thank you, [Your Name] [Your Phone Number – Optional]

Refund Timeline & Method

Once your return is received and approved, we will initiate your refund within 5–10 business days. The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).

Please note:

  • Bank or payment processor processing times may vary, and it may take additional time for the refund to appear on your statement.
  • Original shipping charges are non-refundable.
  • For exchanges, we will ship the replacement item once the return is approved. Shipping for exchanges to the same region is complimentary.

Non-Returnable Items

To ensure the integrity and hygiene of our products, the following items cannot be returned or exchanged unless they are defective or we have made an error:

  • Foundation category items (due to their intimate, body-contacting nature).
  • Any item that has been worn, washed, altered, or damaged after delivery.
  • Items without original tags and packaging.
  • Final sale items, if explicitly marked as such.

This policy aligns with our commitment to quality and care, mirroring the meticulous craftsmanship we apply to every piece, from our Athleisure Pants to our Button-Down Shirts.

International Returns

As we serve a global community (excluding certain remote regions), international returns are accepted within the same 15-day window. Customers are responsible for return shipping costs and any applicable customs duties or taxes. Refunds will be issued in the original currency of purchase, minus any non-refundable charges.

Need Assistance?

Our dedicated customer service team is here to help with the same attention to detail we apply to our Everyday Dresses and Blouses.

Email: [email protected]

Mailing Address for Returns (by authorization only):
UNIVERSAL STANDARD
Attn: Returns Department
8142 Mallard Shore Dr
Laurel, US 20724

Please do not ship returns to this address without prior authorization.

Thank you for being part of the UNIVERSAL STANDARD community. We’re committed to ensuring your experience with us is as refined and reliable as our product lines.

UNIVERSAL STANDARD — Quality, woven into the everyday.